2011
"Vision for Banking 2011" - Major regional IT event organized by Asseco South Eastern Europe
Asseco South Eastern Europe organized a major event to present its IT banking solutions, “Asseco SEE Vision for Banking 2011", at the Hotel Intercontinental in Bucharest on 24th November.
"Asseco SEE Vision for Banking 2011" conference program, divided into two sections, was intended to present Asseco SEE's solutions developed by the group’s companies from Croatia, Serbia, Turkey and Romania which are successfully implemented in numerous banking institutions in South-eastern Europe. The program covered topics such as: Card Solutions, M-banking, ePayments, Business Intelligence Branch Experience, Call / Contact Center, and Multi-Channel Solutions. There were also presentations delivered by Oracle Romania and Kofax, Asseco SEE`s most important partners.
"Organization of this conference is a part of Asseco SEE's development strategy and includes a strong synergistic component aiming to promote banking solutions developed and successfully implemented in many countries where Asseco SEE is present. At the Bucharest conference, our colleagues from Serbia, Croatia and Turkey delivered presentations about Asseco SEE's latest and most successful solutions created for numerous banking institutions. We have invited IT specialists coordinating IT operations of the most important banks in Romania hoping that they will find Asseco SEE's presentations attractive. Our goal was creation of new business opportunities" said a representative of Asseco SEE Romania.
"Asseco SEE Vision for Banking 2011" conference program, divided into two sections, was intended to present Asseco SEE's solutions developed by the group’s companies from Croatia, Serbia, Turkey and Romania which are successfully implemented in numerous banking institutions in South-eastern Europe. The program covered topics such as: Card Solutions, M-banking, ePayments, Business Intelligence Branch Experience, Call / Contact Center, and Multi-Channel Solutions. There were also presentations delivered by Oracle Romania and Kofax, Asseco SEE`s most important partners.
"Organization of this conference is a part of Asseco SEE's development strategy and includes a strong synergistic component aiming to promote banking solutions developed and successfully implemented in many countries where Asseco SEE is present. At the Bucharest conference, our colleagues from Serbia, Croatia and Turkey delivered presentations about Asseco SEE's latest and most successful solutions created for numerous banking institutions. We have invited IT specialists coordinating IT operations of the most important banks in Romania hoping that they will find Asseco SEE's presentations attractive. Our goal was creation of new business opportunities" said a representative of Asseco SEE Romania.
Demir Kyrgyz International Bank CJSC choose Asseco SEE for remote payment solutions
Demir Kyrgyz International Bank CJSC (DKIB), the first international commercial bank in the Kyrgyz Republic, signed service contract with Asseco SEE for its remote payments. Based on the contract, Asseco SEE will integrate DKIB to its Shared Virtual POS infrastructure (NestPay) and provide full range of e-Merchant services including merchant integration and merchant support. Having agreed to outsource all e-Commerce and MOTO payments processing to Asseco SEE; DKIB will also be using shared 3D Secure MPI as a service.
Demir Kyrgyz International Bank CJSC will be the first financial institution offering Virtual POS services in Kyrgyz market. The bank has already started to establish its merchant base in parallel with technical integration project.
Demir Kyrgyz International Bank was established in 1997 in Bishkek. Being the first bank with 100% foreign capital; the Bank now is among three commercial banks in the Kyrgyz banking sector in terms of assets size, capital and profit.
Demir Kyrgyz International Bank CJSC will be the first financial institution offering Virtual POS services in Kyrgyz market. The bank has already started to establish its merchant base in parallel with technical integration project.
Demir Kyrgyz International Bank was established in 1997 in Bishkek. Being the first bank with 100% foreign capital; the Bank now is among three commercial banks in the Kyrgyz banking sector in terms of assets size, capital and profit.
Asseco SEE offers tax office virtual POS integration for 7 leading banks in Turkey
With the agreement made between the banks and Ministry of Finance with regard to payment of tax liabilities with credit card in installments; a new collection system was established ensuring that payments are made in one or more installments, multiple installments are paid in due time and having reports concerning payments with installments.
Asseco SEE established this New Collection System in the leading 7 major banks of Turkey, which are offered with Virtual POS Secure e-Payment Infrastructure Service.
With the established Collection System, merchants which will collect the liabilities were provided with the possibility to determine installment amounts and due dates differently for each installment. For instance, it was made possible that tax liabilities can be charged from the credit card in different amounts as 18 installments in total 36 months.
Offering Virtual POS Secure e-Payment Infrastructure Service to the banks, Asseco SEE carried out 6,000 tax office Virtual POS integrations in total in 7 banks with more than 1,000 tax offices per each bank for the realization of these collections. Transactions to be carried out through this new collection system that Asseco SEE offers to the banks are realized with 3D Secure Infrastructure Service.
7 banks which utilize this service of Asseco SEE and citizens having the cards of these banks will be able to benefit from the application.
Up to now, a total number of 860,000 people have made applications to their banks to benefit from this application.
Stated as the most comprehensive tax amnesty of Turkish History, with the law numbered 6111 concerning Restructuring of Some Claims, it has been published in press for a long time that citizens are able to pay their liabilities in installments or using their credit cards. Within scope of this law, calculated accumulated liabilities were made easier to be paid in installments and with credit card via www.gib.gov.tr.
Asseco SEE established this New Collection System in the leading 7 major banks of Turkey, which are offered with Virtual POS Secure e-Payment Infrastructure Service.
With the established Collection System, merchants which will collect the liabilities were provided with the possibility to determine installment amounts and due dates differently for each installment. For instance, it was made possible that tax liabilities can be charged from the credit card in different amounts as 18 installments in total 36 months.
Offering Virtual POS Secure e-Payment Infrastructure Service to the banks, Asseco SEE carried out 6,000 tax office Virtual POS integrations in total in 7 banks with more than 1,000 tax offices per each bank for the realization of these collections. Transactions to be carried out through this new collection system that Asseco SEE offers to the banks are realized with 3D Secure Infrastructure Service.
7 banks which utilize this service of Asseco SEE and citizens having the cards of these banks will be able to benefit from the application.
Up to now, a total number of 860,000 people have made applications to their banks to benefit from this application.
Stated as the most comprehensive tax amnesty of Turkish History, with the law numbered 6111 concerning Restructuring of Some Claims, it has been published in press for a long time that citizens are able to pay their liabilities in installments or using their credit cards. Within scope of this law, calculated accumulated liabilities were made easier to be paid in installments and with credit card via www.gib.gov.tr.
- Annual income or corporate tax
- Value added tax
- Special consumption tax
- Corporate tax withholding
- All taxes depending on statement such as stamp duty
- Annual fees
- Motor vehicles tax
"Secure Card Data Storage"
The technology called "Merchant Safe", enables merchants to avoid storing credit/debit card data within their software environment and significantly reduces the scope of PCI-DSS compliance.
The industry standard of PCI-DSS (for merchants) has strict requirements concerning the storage of sensitive cardholder information. Merchant Safe, based on what is more commonly known as tokenization in the industry, works by moving the actual cardholder data to Asseco SEE's PCI DSS compliant environment.
Asseco SEE creates and then returns a unique identifier (token) to the software application. Using the token (which contains no actual cardholder data itself), merchants can perform online/recurring payments. Tokenization thus protects cardholder data at rest.
As the responsibility to protect stored sensitive data is transferred to Asseco SEE, liability of merchant is dramatically reduced which also eases financial institutions' PCI-DSS requirements.
Alongside the obvious security contributions, the solution also enable banks to match payment card data with various other parameters like loyalty card data, customer ID, phone number etc. Thanks to Merchant Safe infrastructure, financial information can remotely trigger card payments using these parameters (unique identifiers).
The industry standard of PCI-DSS (for merchants) has strict requirements concerning the storage of sensitive cardholder information. Merchant Safe, based on what is more commonly known as tokenization in the industry, works by moving the actual cardholder data to Asseco SEE's PCI DSS compliant environment.
Asseco SEE creates and then returns a unique identifier (token) to the software application. Using the token (which contains no actual cardholder data itself), merchants can perform online/recurring payments. Tokenization thus protects cardholder data at rest.
As the responsibility to protect stored sensitive data is transferred to Asseco SEE, liability of merchant is dramatically reduced which also eases financial institutions' PCI-DSS requirements.
Alongside the obvious security contributions, the solution also enable banks to match payment card data with various other parameters like loyalty card data, customer ID, phone number etc. Thanks to Merchant Safe infrastructure, financial information can remotely trigger card payments using these parameters (unique identifiers).
ITD & EST continue to operate as Asseco SEE Teknoloji A.Ş.
As it has been communicated you previously, Asseco South Eastern Europe (Asseco SEE), which is part of Asseco Poland SA, the 5th largest European software producer, acquired ITD – İletişim Teknoloji Danışmanlık Ticaret A.Ş. and EST – Elektronik Sanal Ticaret Bilişim Hizmetleri A.Ş. with the agreement signed on 30 July 2010.
Following this acquistion; ITD and EST continued to operate under Asseco SEE. In accordance with Asseco SEE strategy, it is decided to merge our group operating as two different companies with one name. As a result of this decision, EST merged with ITD. We will continue to serve in Turkey with our new structure under the name of Asseco SEE Teknoloji A.Ş. with a wider range of product range by adding the solutions and products of Asseco SEE to our existing product range.
Following this acquistion; ITD and EST continued to operate under Asseco SEE. In accordance with Asseco SEE strategy, it is decided to merge our group operating as two different companies with one name. As a result of this decision, EST merged with ITD. We will continue to serve in Turkey with our new structure under the name of Asseco SEE Teknoloji A.Ş. with a wider range of product range by adding the solutions and products of Asseco SEE to our existing product range.
Asseco SEE is one of the largest IT players in South Eastern Europe in terms of revenue derived from sales of its software and services. The company focuses on providing solutions for many market segments including financial sector, public administration and industry. Asseco Group intends to consider Turkey as a technology and management base regarding the objective of reaching other regional markets.
ITD and EST, that will operate as Asseco SEE Teknoloji A.Ş. from June 18th, 2011, concluded reorganization process after the merger. New organization of Asseco SEE Teknoloji has been structured as three vertical business units as "Voice Automation Solutions", "Payment Automation Solutions", "Payment Gateway" and support units as finance / accounting, human resources and marketing. Following the reorganization Coşkun Ural appointed as Chairman of the Board of Asseco SEE Teknoloji A.Ş. and Payment Gateway Business Unit Manager, Hatice Ayas as Country Manager, Türker Erkin as Voice Automation Solutions Business Unit Manager and Osman Özdemir as Payment Automation Solutions Business Unit Manager.
As part of Asseco Group employing over 13.500 people and part of Asseco SEE operating in 12 different countries employing more than 1200 people, Asseco SEE Teknoloji A.Ş, will continue to increase its success stories in Turkey while transferring its experience and know-how to the new countries and markets in Europe where Asseco is active.
We, as Asseco SEE Teknoloji A.Ş, hope our successful partnership will strengthen and continue in the future.
ASSECO South Eastern Europe in Turkey hosts "e-Commerce Payment Solutions & Rising Trends in e-Payments" event in Warsaw
Asseco SEE in Turkey hosted "e-Commerce Payment Solutions & Rising Trends in e-Payments" event on May 25th, 2011 at Warsaw Marriott Hotel.
The day-long event included Asseco SEE in Turkey professionals’ presentations, case studies and keynote speakers from Turkish and Polish financial institutions.
The event started with opening speech of Mr. Piotr Jelenski, Chairman of the Board, CEO - Asseco SEE.
Samile Mumin, Business Development Director, Asseco SEE in Turkey presented "Trends and Developments in e-Commerce & Online Payments" followed by Emre Ozpinar’s, Technology Director, presentation on "e-Payments: Web Payments, MOTO Payments & Security on Card Not Present (CNP) Payments"
Mr. Osman Tanacan - Senior Vice President, Akbank T.A.Ş., Turkey’s leading bank, shared his experiences on "Turkish Card Market and e-Commerce Payments".
Mr. Sebastian Ramatowski, – Director of Business Development and Marketing at eService S.A., also presented a case study: “A Success Story in Poland” at the end of the event.
Banks representatives from 13 different Polish Banks, Polish Banking Association ('Zwiazek Banków Polskich) executives and other participants from Asseco Group companies attended the event.
The day-long event included Asseco SEE in Turkey professionals’ presentations, case studies and keynote speakers from Turkish and Polish financial institutions.
The event started with opening speech of Mr. Piotr Jelenski, Chairman of the Board, CEO - Asseco SEE.
Samile Mumin, Business Development Director, Asseco SEE in Turkey presented "Trends and Developments in e-Commerce & Online Payments" followed by Emre Ozpinar’s, Technology Director, presentation on "e-Payments: Web Payments, MOTO Payments & Security on Card Not Present (CNP) Payments"
Mr. Osman Tanacan - Senior Vice President, Akbank T.A.Ş., Turkey’s leading bank, shared his experiences on "Turkish Card Market and e-Commerce Payments".
Mr. Sebastian Ramatowski, – Director of Business Development and Marketing at eService S.A., also presented a case study: “A Success Story in Poland” at the end of the event.
Banks representatives from 13 different Polish Banks, Polish Banking Association ('Zwiazek Banków Polskich) executives and other participants from Asseco Group companies attended the event.
ITD Turkey & Poland received "Outstanding Performance of the Year" Award
ITD Turkey and ITD Poland received „Outstanding Performance of the Year” Award from Interactive Intelligence during EMEA Partner Conference held on 11 – 13 April 2011 in Lisbon. Having that awards, ITD has been selected as the best partner between partners of Interactive Intelligence in EMEA region, which is Europe, Middle East and Africa.
Fun & Competition...
Bowlers from finance and insurance sectors competed
at ITD Bowling Tournament
ITD Bowling Tournament has been organized with the attendance of 16 teams from finance & insurance sectors in Istanbul on February, 24th.
Yapı Kredi I Team which got the highest points among the other 15 teams, became the first runner-up / champion of ITD Bowling Tournament. Also, Bank Asya became second runner-up and Eczacıbaşı Menkul Değerler third runner-up. Three of the teams got their cups at the end of the tournament.
Özge Ekemen, from Merkezi Kayıt Kuruluşu Team, got the highest score among the women, and Derviş Özdemir from Yapı Kredi I Team got the highest score among the men and got high score medals.
ITD Bowling Tournament gets people together in an excited and entertaining ambiance and provides the attendees to have good time after the busy working hours.
Yapı Kredi I Team which got the highest points among the other 15 teams, became the first runner-up / champion of ITD Bowling Tournament. Also, Bank Asya became second runner-up and Eczacıbaşı Menkul Değerler third runner-up. Three of the teams got their cups at the end of the tournament.
Özge Ekemen, from Merkezi Kayıt Kuruluşu Team, got the highest score among the women, and Derviş Özdemir from Yapı Kredi I Team got the highest score among the men and got high score medals.
ITD Bowling Tournament gets people together in an excited and entertaining ambiance and provides the attendees to have good time after the busy working hours.
CRM Magazine names Interactive Intelligence a 2011 Service Leader
CRM magazine named Interactive Intelligence a service leader in its Contact Center Infrastructure category.
In an article about the service leaders, Ovum's senior analyst of customer interaction technologies, Ian Jacobs, had this to say about Interactive Intelligence: "If you're talking about execution, they have been the standout during the past 12 months. And they've been growing faster than any other company in the space."
Interactive Intelligence did particularly well on two criteria, scoring an industry-leading 4.2 in customer satisfaction and 4.0 in company direction (out of a total possible score of 5).
"Interactive Intelligence has the wind at its back," said McGee-Smith Analytics president and principal analyst, Sheila McGee-Smith. "Consistent R&D development has given them an enviable suite that they are now leveraging successfully with a communications-as-a-service offering."
CRM magazine also named Interactive Intelligence a service leader in its Interactive Voice Response category, impressing analysts with a 4.5 score in company direction. "They do have great integrated [IVR] functionality and interesting speech analytics capabilities coming in the next release," McGee-Smith said.
CRM magazine evaluates service leaders based on customer satisfaction, depth of functionality, and company direction. The magazine's editors grade vendors on each criterion and leaders are chosen across seven categories of support and service.
In an article about the service leaders, Ovum's senior analyst of customer interaction technologies, Ian Jacobs, had this to say about Interactive Intelligence: "If you're talking about execution, they have been the standout during the past 12 months. And they've been growing faster than any other company in the space."
Interactive Intelligence did particularly well on two criteria, scoring an industry-leading 4.2 in customer satisfaction and 4.0 in company direction (out of a total possible score of 5).
"Interactive Intelligence has the wind at its back," said McGee-Smith Analytics president and principal analyst, Sheila McGee-Smith. "Consistent R&D development has given them an enviable suite that they are now leveraging successfully with a communications-as-a-service offering."
CRM magazine also named Interactive Intelligence a service leader in its Interactive Voice Response category, impressing analysts with a 4.5 score in company direction. "They do have great integrated [IVR] functionality and interesting speech analytics capabilities coming in the next release," McGee-Smith said.
CRM magazine evaluates service leaders based on customer satisfaction, depth of functionality, and company direction. The magazine's editors grade vendors on each criterion and leaders are chosen across seven categories of support and service.
ITD Poland will increase sale of school textbooks
ITD Poland has signed a contract to introduce integrated communication system (CIC - Customer Interaction Center) of Interactive Intelligence in the contact center of the educational publishing company Nowa Era. The aim of the project is to improve its customers sale and service.
Nowa Era is a leading educational publishing house whose comprehensive and modern offer includes all subjects and stages of teaching. It is supplemented by the biggest in Poland cartographic offer as well as a software supporting school management.
The initiating of the professional system call center CIC (Customer Interaction Center) version 3.0 by Interactive Intelligence is to intensify the work of agents in the contact center as well as increase the sale of the company products. The software will include service of incoming and outgoing phone calls and faxes. The project also deals with the implementation of extended modules of reporting and billing, which is to facilitate costs management, and with Interaction Recorder application to record calls and to control the contact center’s quality policy. The system is redundant, which means that in case of emergency or a crisis a backup server will be able to take up communication functions.
“The key factor during selecting Interactive Intelligence communication software was the possibility of full integration with CRM Update Seven system which we use. The communication platform Interactive Intelligence is a solution created by its provider as single whole, which guarantees high flexibility and comprehensive integration capabilities. We have chosen ITD Poland because of their engineers’ huge experience in handling advanced and difficult technological projects, documented for instance during the implementation in the ING Bank Slaski. ITD Poland also presented us the most advantageous price offer” – said …. from Nowa Era Publishing House.
The system includes 60 agents at two locations – in Warsaw and Straszyn near Gdansk. The contract was signed on 19 November 2010. The system is scheduled to be launched at the end of December 2010. In future it’s possible to develop the system in the capital group.
Nowa Era is a leading educational publishing house whose comprehensive and modern offer includes all subjects and stages of teaching. It is supplemented by the biggest in Poland cartographic offer as well as a software supporting school management.
The initiating of the professional system call center CIC (Customer Interaction Center) version 3.0 by Interactive Intelligence is to intensify the work of agents in the contact center as well as increase the sale of the company products. The software will include service of incoming and outgoing phone calls and faxes. The project also deals with the implementation of extended modules of reporting and billing, which is to facilitate costs management, and with Interaction Recorder application to record calls and to control the contact center’s quality policy. The system is redundant, which means that in case of emergency or a crisis a backup server will be able to take up communication functions.
“The key factor during selecting Interactive Intelligence communication software was the possibility of full integration with CRM Update Seven system which we use. The communication platform Interactive Intelligence is a solution created by its provider as single whole, which guarantees high flexibility and comprehensive integration capabilities. We have chosen ITD Poland because of their engineers’ huge experience in handling advanced and difficult technological projects, documented for instance during the implementation in the ING Bank Slaski. ITD Poland also presented us the most advantageous price offer” – said …. from Nowa Era Publishing House.
The system includes 60 agents at two locations – in Warsaw and Straszyn near Gdansk. The contract was signed on 19 November 2010. The system is scheduled to be launched at the end of December 2010. In future it’s possible to develop the system in the capital group.
Bank account through Skype
ITD Poland completed at ING Bank Slaski integration of CIC (Customer Interaction Center) system from Interactive Intelligence with Skype software through which bank customers are free to communicate with the Contact Centre consultants.
Skype calls are received and forwarded to the CIC system accessible at any given time by the consultants. The system can receive up to 30 calls of this type yet. Implemented software is a multimedia communication system, integrating all used in the Contact Centre tools, such as telephone, fax, e-mail and web interactions.
For the implementation, VoSKY gateway is used, which is Skype-certified supplier of goods. Installed gateway converts incoming Skype calls to a secure, encrypted protocol of Euro ISDN, with which the confidential data of clients are fully protected. This is the first implementation of the VoSKY in Poland.
Skype calls are received and forwarded to the CIC system accessible at any given time by the consultants. The system can receive up to 30 calls of this type yet. Implemented software is a multimedia communication system, integrating all used in the Contact Centre tools, such as telephone, fax, e-mail and web interactions.
For the implementation, VoSKY gateway is used, which is Skype-certified supplier of goods. Installed gateway converts incoming Skype calls to a secure, encrypted protocol of Euro ISDN, with which the confidential data of clients are fully protected. This is the first implementation of the VoSKY in Poland.
The First Phase of latest Core Banking System "Experience" implemented in Privredna Bank Serbia
The implementation of "Experience" Core Banking System in Privredna banka Beograd is divided into two phases in regard to functionalities and operative possibilities in the production work. Functionalities from the First phase are delivered, and after the Bank's testing process the production version was set as planned for certain number of working stations. In addition to this and within the framework of activities carried out, so far has been done a complete analysis of the existing Bank's methods of operations, mapping of business process and systematization of improvement, which should contribute to the maximum possible utilization that the new generation system offers, as well as development of connectors for synchronization of data between the existing and the new IS, and data migration.
Asseco SEE Croatia finalized another huge project in Europe: Digital Signature Solution in Bank Millennium Poland
Asseco SEE Croatia, an expert in the field of PKI SmartCard Digital Signature and Encryption solutions, has successfully finished implementation of ASEBA PKI VAS in Polish Bank Millennium. Thanks to the implementation of Asseco's digital signature solution, Bank Millennium offered new authentication method to its clients and enabled on-line registration, issuing and renewal of certificates.
ASEBA PKI VAS (Validation Authority Suite) enables smooth and easy implementation of Digital Signature based on smartcards and standard X509 certificates. Extensive set of ASEBA PKI VAS modules and APIs provides high security for both on-line and off-line e-banking transactions and enables tight integration with business and IT environments.
Yapı Kredi preferred ITD to replace
its call center infrastructure with IP Contact Center
Yapı Kredi, the fourth largest private bank in Turkey, preferred ITD to replace its call / contact center infrastructure with IP Contact Center. With its superior and long-lasting customer satisfaction strategy, Yapı Kredi provides innovative services and products to address changing customer needs. With this scope, Yapı Kredi preffered Genesys chat & e-mail solutions and Virtual Hold technology provided by ITD.
With this project, Yapı Kredi IP Contact Center will be the main contact center of Yapı Kredi located at the bank's main technology center in Gebze and Samsun which is also established to serve as the disaster center of the bank.
Using the call center technologies provided by ITD, Yapı Kredi Call Center has been the first call center in Turkey which held the top ranking at 3 different categories at the "Contact Center World Awards 2010", leading organization for the contact center industry around the world. It has been ranked the first for the "Best Help Desk", "Best Incentive Scheme" and "Best Technological Innovation Internal Solution" categories among 1200 companies from all over the world.
With this project, Yapı Kredi IP Contact Center will be the main contact center of Yapı Kredi located at the bank's main technology center in Gebze and Samsun which is also established to serve as the disaster center of the bank.
Using the call center technologies provided by ITD, Yapı Kredi Call Center has been the first call center in Turkey which held the top ranking at 3 different categories at the "Contact Center World Awards 2010", leading organization for the contact center industry around the world. It has been ranked the first for the "Best Help Desk", "Best Incentive Scheme" and "Best Technological Innovation Internal Solution" categories among 1200 companies from all over the world.
ITD & EST welcomed new year with the "New Year's Eve Party"
The party began with the welcome & opening speeches of Coşkun Ural, CEO, ITD & EST, Hatice Ayas, Managing Director, ITD and Piotr Jelenski, CEO, ASEE. Award ceremony followed the opening and employees who have completed the 5th and 10th working years at ITD and EST were awarded. After all, everybody enjoyed with the party until midnight.
Solutions for Demanding Business